Your satisfaction is our priority. Every piece is crafted with great care and attention to detail. Naturaleza Organic Jewelry is completely handcrafted using natural materials, therefore you may experience a slight variation in wood grain and color. Please communicate any specifications clearly when you place your order and let us know if you have any questions.
If you are unsatisfied with your purchase, items may be returned for store credit and/or a refund minus $40 exchange fee (for rings only) within 30 days of purchase, and in original condition. Shipping is non-refundable. Normal wear-and-tear will not be refunded. Custom designs, rings with stamping, or Mayan Numerology rings may not be exchanged or will be subject to an exchange fee based on the amount of work involved.
If your jewelry needs to be repaired, we will be happy to replace cords, chains, clasps, etc. for a small fee. Ring repairs are subject to damage, but we stand by the quality of our work and perform most repairs for free if you will cover the shipping costs. Please contact us and package rings carefully for any return or exchange shipping, and include the Exchange and Return slip.
All items are shipped to the shipping address provided to Etsy unless we are notified otherwise. When your item is shipped you will receive a notification with tracking information.
Each piece is nicely packaged in an ecofriendly 100% recycled jewelry box with a natural fiber ribbon and business card. Ready to give!
US Domestic Shipping and to Canada is via USPS Priority Mail. US Express Shipping Upgrades are available at checkout. ALL International Shipping is EXPRESS MAIL.
International Shipping (shipping outside of the United States) - We are not responsible for any taxes, fees, duties charged by the postal service or customs in your country. Our default shipping policy is to use US Express Mail because it is fast, reliable and comes with tracking information. If you would like a different option for shipping outside the US, please let us know and we'll be glad to change it. Please note - if international shipping is over $45 for Express Mail the customer is responsible for paying the difference and we will bill you. Thanks!
Many times we are able to accommodate rushed orders and we are happy to do so. If you need to place an order and need it in less than our current turnaround time (see our home page for accurate estimate) we request a $50 surcharge per item plus expedited shipping (if necessary). US Express shipping is $20.
Our typical turnaround time for made-to-order rings is approximately 4-6 weeks, sometimes longer during the busiest times of year. Please contact us with any questions about timeline and let us know if you have a specific deadline. We fulfill all orders in the order in which they are received unless the order is rushed.
Every piece is a one-of-a-kind creation made with materials sustainably harvested by Marlon Obando Solano. Our ecofriendly jewelry is made with carefully selected materials collected by hand from the forest floor. All metals are 100% recycled silver or gold. All of our sterling silver findings on earrings, cufflinks and necklaces are 100% recycled ecofriendly silver. Precision, simplicity, and attention to detail characterize our work.
CUSTOMER SATISFACTION GUARANTEED
Wood rings cannot be re-sized like metal rings, they must be re-made. We know that fingers can be difficult to size and can change over time and offer an exchange policy. Please read all of our information about sizing carefully to prevent mis-sizing.
We will happily exchange rings for different sizes for a $40 fee per ring and $6 for Priority return shipping ($45 for International Express). For an exchange please carefully package and return the item to Naturaleza Organic Jewelry, 933 Dove Lawn, Louisville, KY 40213. Please do not ship with signature confirmation. Please pay for the exchange via PayPal or check. Include the exchange form from your packing slip, or a note with your address, contact info, and the size that you need. Exchanges are subject to our regular timeline of approximately 4-6 weeks. RUSH EXCHANGES may be arranged for an additional rush fee, please contact us for details.
RING SIZE EXCHANGE (RESIZING)