FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER YOUR JEWELRY?

Visit our etsy.com store where you can place your order and pay with any major credit card or PayPal. At checkout you may select the size, width and note any other specifications about the order in the “note to seller.” If you would like to make modifications to any of our existing designs, just let us know. You can always contact us if you have any questions about ordering!


If you prefer not to place your order through Etsy, please contact us and we can make other arrangements.


We will also gladly welcome you to our home studio in Louisville by appointment only. Please CONTACT US to make an appointment.


WHAT IS YOUR TURNAROUND TIME?

Typically we fill orders within 4-6 weeks, though during peak season (February-August) it can be longer. Check out our etsy.com shop for an updated shop announcement that will give an accurate sense of turnaround time or announce if we are on vacation. All orders are fulfilled in the order they are received. Rush Orders and Express Shipping can be made available for an additional fee. Need something fast? Check out our limited selection of READY TO SHIP ITEMS here.


HOW DO I PLACE A RUSH ORDER?

We will gladly expedite your order for a $50 rush fee and additional shipping, if necessary. Please contact us before placing your order so that we can confirm our timeline and create a custom listing that includes the total.


HOW DO I CARE FOR MY JEWELRY?

Please see our Care Instructions.


IS ORGANIC JEWELRY AS DURABLE AS METAL JEWELRY?

Organic jewelry is more susceptible to the environment than metal jewelry but will last a lifetime if cared for properly. It is important to avoid prolonged exposure to water, chemicals and rough labor. See more in our section on Care.


DO YOU ACCEPT CUSTOM ORDERS?

We love to accept custom orders and work with customers to design meaningful pieces. Learn more about our Custom Wood Rings and please browse our photo Portfolio and Wood RIngs page to gain a sense of the possibilities. Contact us discuss the details, and please note that custom requests take longer.


HOW DO I FIGURE OUT MY SIZE?

It's important to be thorough in determining your correct ring size, taking width into consideration. Please see our detailed section on SIZING.


WHAT IF MY RING DOESN'T FIT?

Fingers can be tricky to size, so we gladly accept exchanges for a $40 fee (plus shipping) for any ring without custom details. Wooden rings are not resizeable, so we do have to make each new ring from scratch. Please visit EXCHANGES & RETURNS for exchange instructions, payment and a printable form.


CAN MY WOOD RING BE RESIZED?

Wood rings cannot be resized, they must be re-made. Down the road if your size changes, we would be glad to re-make the ring using as many of the original elements as possible. If you need to exchange your ring because it does not fit, we offer an exchange policy. Please visit EXCHANGES & RETURNS for exchange instructions, payment and a printable form.


DO YOU OFFER ENGRAVING?

Yes, we offer engraving in italic block letters. The fee for engraving is $5 plus $1 per letter.  

Please contact us to add engraving to your order.


WHERE CAN I BUY YOUR JEWELRY IN KENTUCKY?

We will also gladly welcome you to our home studio in Louisville by appointment only.

Please CONTACT US to make an appointment.


CAN I SEND YOU A PIECE OF WOOD OR STONE FOR A CUSTOM PIECE?

We will gladly try to work with any piece of cured wood or other durable natural materials.


WHAT IS ORGANIC JEWELRY? WHAT IS ECOFRIENDLY ABOUT YOUR JEWELRY?

We collect our organic materials from the forest floor in small quantities. All metals are 100% recycled. Our ecofriendly packaging/gift wrap is 100% PCW, renewable, natural and minimal. In our studio and home we use ecofriendly practices.



Didn’t see an answer to your question? Please CONTACT US