Your satisfaction is our priority. Every piece is crafted with great care and attention to detail. Naturaleza Organic Jewelry is completely handcrafted using natural materials, therefore you may experience a slight variation in wood grain and color. Please communicate any specifications clearly when you place your order and let us know if you have any questions.
If you are unsatisfied with your purchase, items may be returned for store credit and/or a refund minus $40 exchange/restocking fee (for rings only) within 30 days of purchase, and in original condition. Shipping is non-refundable. Normal wear-and-tear will not be refunded. Custom designs, rings with stamping, or Mayan Numerology rings may not be exchanged or will be subject to an exchange fee based on the amount of work involved.
CUSTOMER SATISFACTION GUARANTEED
Wood rings cannot be re-sized like metal rings, they must be re-made. We know that fingers can be difficult to size and can change over time and offer an exchange policy. Please read all of our information about sizing carefully to prevent mis-sizing.
We will happily exchange rings for different sizes for a $40 fee per ring and $7 for Priority return shipping ($59.50 for International Express, $42 Canada Express). For an exchange please carefully package and return the item to Naturaleza Organic Jewelry, 933 Dove Lawn, Louisville, KY 40213. Please do not ship with signature confirmation. Please pay for the exchange via PayPal or check. Include the exchange form from your packing slip, or a note with your address, contact info, and the size that you need. Exchanges are subject to our regular timeline of approximately 4-6 weeks. RUSH EXCHANGES may be arranged for an additional rush fee, please contact us for details.
You may pay for your exchange using the link below, or by check.
RING SIZE EXCHANGE (RESIZING)
$40 Ring Size Exchange Fee
+ return shipping